When a web page won't save

Check the source first#

• Make sure you're saving the full web address and that the source page opens in a browser.
• For pages requiring login or dynamic loading, wait until the full content appears before using the extension.
• Browser internal pages and protected pages may not allow extensions to read them.

The extension can't connect to Mac#

1. Make sure Pocketify Mac is running.
2. Check whether the extension reports a disconnected desktop or a failed save.
3. In Safari, check that the extension is enabled and has website permissions. In other browsers, check that the extension and desktop connector match.
4. Update the main app and extension, then try another regular web page.

Connected, but saving fails#

Read the save message first. Reconnecting the desktop won't fix an insufficient allowance. If you've purchased a membership, try restoring purchases.

If the result is unclear, search your library for the address or title to see whether it was saved before trying again.