POCKETIFY GUIDE / 08
Content missing on another device
Check account, system permissions, network, and attachments step by step.
Check in this order
- Confirm that the content is saved and opens on the original device.
- Make sure both devices use the same iCloud account and allow Pocketify to use iCloud.
- Check the network and iCloud storage. Open Pocketify on both devices and wait for sync.
- Determine whether the whole record is missing or only its attachment hasn't downloaded.
- Check search, filters, collections, and archive status in the current view to rule out hidden content.
If the problem persists
Record the platform, app version, content type, save time, and whether the record is missing or the attachment won't open. Keep any error messages for diagnosis.
Keep the original device's content and files until you confirm sync is complete. Reimporting many items may create duplicates and doesn't establish that the original sync problem is fixed.
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