When text, images, or files won't open

Incomplete web page text#

Switch back to the original page first. If it requires login or dynamic loading, reading mode may only extract part of the text. Open the full content in a browser, then try saving again.

Page changes, unavailable source resources, or access restrictions can affect later display. A saved link doesn't guarantee that all source content stays available.

File or image unavailable#

• Won't open on the original device either: check that import finished and the source file is valid.
• Won't open only on the target device: check that attachment sync and download finished.
• Can't select text in a scanned PDF: the file may not have a selectable text layer.

The source changed, but notes remain#

Changes to the source page may affect annotation positioning. Check your saved excerpts and notes in the notes list first, then try opening the source.

A failed jump to the source isn't the same as a deleted note. Keep your excerpts while checking the source and saved position data.